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Frequently Asked Questions

Welcome to our FAQ page! The first half of this page covers frequently requested general information about WIFT-T and membership. The second half of the page, our Members FAQ, covers topics relevant to members, including how to use the members' only part of the site.

General Information

If you have any questions about your membership that aren't covered on this page, please send a note to membership@wift.com or call 416-322-3430 ext. 226.

YES! We love to celebrate our members’ accomplishments by featuring them in our biweekly e-bulletin!

If you have industry-related news (awards, grants, upcoming screenings, etc.) you want to share with us, please send it to communications@wift.com with any relevant copy, images, and links. Please also let us know if you are a WIFT-T program alumnus.

Membership & Payment

Discounted rates are available to employees of select companies and organizations, such as current members of ACTRA, DGC Ontario, Liaison of Independent Filmmakers of Toronto (LIFT), Raindance Toronto, and the Writers Guild of Canada (WGC).

Contact membership@wift.com to sign up or renew your membership if your company is included in this list: 9 Story Media Group, Bell Media, Blue Ant Media, Boat Rocker Media, Breakthrough Entertainment, CBC, Corus Entertainment, DHX Media, Entertainment One, Goodmans LLP, Groupe Media TFO, Guru Studio, Mongrel Media, Ole/Jingle Punks, Rogers Communications, RTR Media, Sinking Ship Entertainment, and Stohn Hay LLP.

Although your membership has expired, you will have the ability to sign into your account profile and chose to renew your membership within 1 year of your expiry. During this year, you will have access to discounted renewal rates. After one full calendar year of being an expired member, your account with WIFT-T will be deleted. If you wish to join WIFT-T after one year of being expired, you must register as a new member and pay the regular (non-discounted) membership fee.

When you renew and pay online, your next renewal date is automatically calculated based on when you would have expired – you won’t lose any time on your membership. Please note: Effective June 1, 2015, WIFT-T no longer offers Early Bird discounted rates. Renewing members will have access to regular discounted renewal pricing for up to one calendar year after their expiry.

Memberships are not set up for automatic billing/renewals. Upon membership expiry, members must renew themselves.

We use PayPal as our payment gateway for online billing, and have secured our site with SSL. Your payment information is not stored on our servers. Please read our Terms of Use and Privacy Policy when you check out (or on our Legal page). 

WIFT-T’s membership fees are non-refundable. WIFT-T memberships automatically expire at the end of your term if you do not renew. If you wish to cancel your membership with WIFT-T, please contact us. Please see our Legal page for more information.

Registering for Programs & Events

Yes. Once logged in to the Members section of our website, you will see ticket options only available to WIFT-T members—whether that’s a 25% discount on professional development programming, or free registration to an event. Please do NOT register for an event through public pages on our website without signing in, as you will be charged as a non-member.

We will set payment options for programs and events on a case-by-case basis. We know that for some of our courses, the ability to pay by company or personal cheque is important. If you do not see the option to pay offline on an event or program, contact us.

Members only FAQ

Information regarding invites, codes, offers and other membership communication might be sent to your inbox through our admin account on the Member Directory.

We ask that you please make the email address relay@mail.sourcefound.com a safe sender, so these messages go in your inbox. Please see the Profile & Privacy Settings section for how to make an email address safe.

If you would like to review WIFT-T’s Terms of Use and Privacy Policy, please visit our Legal page.

Visit the Discount Codes page to see what’s on offer. This page will be updated with current information, so we recommend bookmarking it!

Member Profile & Privacy Settings

You can update your payment, membership, contact information and password by editing your online Member Profile. You will have access to your profile information and renewal options up to one year after your expiry.

By default, your Member Profile is set to appear in our Member Directory and allows others to message you through your WIFT-T account email. Your address, email, and phone number are currently hidden. You can adjust these settings under Privacy Settings. You can also add a “public directory email,” if you wish, replacing your account email for messaging. 

Your account information is not visible in the Member Directory. If you would like information such as company, position, website or social links to be visible on your profile, please enter the information under “Member Directory Profile,” “Profile Gallery,” ‘Profile Description,” and “Social Links”. For example, if you would like to make your company name and position visible on the main Member Directory Page, please enter it under “Enter a short description here”.  Once added, it will appear publicly.

When you click “Search by Label,” you will see a list of labels you can use to search the directory. Members can view labels under individual profile cards and can also search the directory using labels (for ex. “Seeking Mentorship”). You can also search by position or area.

Once logged in, click the “Profile” button between “About” and “Sign Out” buttons. If your profile is set to be visible in the directory, scroll down to find the “Directory Profile Labels” section. Here you can choose which labels will display in your member directory profile. Please note labels are not required.

To send a direct message to another member, under the “Contact” tab of their profile, click “Send a Message,” and a message box will appear. The member’s personal email address will not appear, however, the message you send will go directly to their WIFT-T account email inbox. Please note that if you choose to email a member, the recipient will be able to see your WIFT-T account email address. Any replies from this member will go directly to your personal email.

PLEASE NOTE: Messages between members are not sent through WIFT-T’s domain. Instead, it is sent through relay @mail.sourcefound.com. If you do not see this in your email’s main inbox, please check your email’s junk folder. If found there, please label this address as a “safe sender,” and future messages from the Directory will go straight to your inbox. We especially recommend members with a work email attached to their account do this step. 

For users on Microsoft Outlook, once you have located the address you want to make a safe sender (whether in your junk folder or inbox), right click the email message. Near the bottom of the drop down menu, you will see “Junk”. After clicking “Junk”, click “Never block sender”. If you are using gmail.com, you would click “not spam” at this stage. By doing this, all future messages from this email will be sent directly to your inbox.

You can direct message individual Members in the directory or post items on WIFT-T’s social media platforms (Facebook and LinkedIn Groups).