Welcome to our FAQ page! The first half of this page covers frequently requested general information about WIFT-T and membership. The second half of the page, our Members FAQ, covers topics relevant to members, including how to use the members' only part of the site.
WHAT IF MY QUESTION ISN'T ANSWERED?
If you have any questions about your membership that aren't covered on this page, please send a note to Kadon Douglas at email@example.com or call 416-322-3430 ext. 226.
DOES WIFT-T SHARE MEMBER NEWS?
YES! We love to celebrate our members’ accomplishments by featuring them in our biweekly e-bulletin!
If you have industry-related news (awards, grants, upcoming screenings, etc.) you want to share with us, please send it to firstname.lastname@example.org with any relevant copy, images, and links. Please also let us know if you are a WIFT-T program alumnus.
DO YOU OFFER CORPORATE DISCOUNT RATES?Discounted rates are available to employees of select companies and organizations, such as current members of DGC Ontario and the Writers Guild of Canada (WGC).
Contact Kadon Douglas to sign up or renew your membership if your company is included in this list: 9 Story Media Group, Bell Media, Blue Ant Media, Boatrocker/Temple Street, Breakthrough Entertainment, CBC, Corus Entertainment, DHX Media, Entertainment One, Goodmans LLP, Groupe Media TFO, Mongrel Media, Ole/Jingle Punks, Sinking Ship Entertainment, and Stohn Hay LLP.
HOW DO I RENEW MY MEMBERSHIP?
You will receive two separate reminder emails prior to membership expiry: one sent 30 days prior to expiry and the other one 15 days before your membership expires. If you do not renew prior to expiry, you will receive an email three days after your membership expires to notify you that your account is past due. You will have one year from the date of expiry to access renewal pricing, based on your current level.
IF I RENEW EARLY, WILL I LOSE MONEY?
When you renew and pay online, your next renewal date is automatically calculated based on when you would have expired – you won’t lose any time on your membership. Please note: Effective June 1, 2015, WIFT-T no longer offers Early Bird discounted rates. Renewing members will have access to regular discounted renewal pricing for up to one calendar year after their expiry.
WHAT DO I DO IF I WANT TO RENEW, BUT MY MEMBERSHIP EXPIRED?
Although your membership has expired, you will have the ability to sign into your account profile and chose to renew your membership within 1 year of your expiry. During this year, you will have access to discounted renewal rates. After one full calendar year of being an expired member, your account with WIFT-T will be deleted. If you wish to join WIFT-T after one year of being expired, you must register as a new member and pay the regular (non-discounted) membership fee.
WILL MY MEMBERSHIP BE AUTOMATICALLY RENEWED IF I ENTER MY CREDIT CARD INFORMATION?
Memberships are not set up for automatic billing/renewals. Upon membership expiry, members must renew themselves.
HOW ARE ONLINE PAYMENTS PROCESSED?
CAN I REFUND MY MEMBERSHIP?
WIFT-T’s membership fees are non-refundable. WIFT-T memberships automatically expire at the end of your term if you do not renew. If you wish to cancel your membership with WIFT-T, please contact Kadon Douglas. Please see our Legal page for more information.
HOW DO I MANAGE A GROUP/CORPORATE MEMBERSHIP ONLINE?
At this time, we still handle group and corporate memberships manually. Members on these plans will still have a profile and access to our member-only areas, but payment and set up will be handled personally by Kadon Douglas.
SHOULD I REGISTER FOR EVENTS WHEN I’M LOGGED INTO THE MEMBER AREA?
Yes. Once logged in to the Members section of our website, you will see ticket options only available to WIFT-T members—whether that’s a 25% discount on professional development programming, or free registration to an event. Please do NOT register for an event through public pages on our website without signing in, as you will be charged as a non-member.
CAN I PAY FOR PROGRAMS AND EVENTS USING OFFLINE BILLING?
We will set payment options for programs and events on a case-by-case basis. We know that for some of our courses, the ability to pay by company or personal cheque is important. If you do not see the option to pay offline on an event or program, contact Christina Anderson.